Choose and purchase your restoration service
Choose and purchase your restoration service
Choose the service that best suits your bag’s needs: Leather restoration to revive surfaces and any leather components marked by time and use, or Complete restoration for more comprehensive work that restores both aesthetics and functionality, including metal components.
Enter the brand and size to view the price for your bag. You can then proceed to checkout.
Receive your order confirmation and shipping instructions for your bag
Receive your order confirmation and shipping instructions for your bag
After checkout, you will receive two emails: one confirming your order, and another with shipping instructions, including the order label to place inside the package and a link allowing you to upload up to 4 photos and add any notes you feel may help document your bag’s condition.
Providing this optional information helps our team prepare to care for your bag even before it arrives at The Restory.
Pack and ship your bag
Pack and ship your bag
Your bag is now ready for its journey to The Restory. We recommend protecting it with suitable padding and sealing the package carefully. Print the order label you received by email, place it inside the package, and hand it over to the courier.
We recommend choosing a tracked shipping service so you can always know where your bag is, right up to its arrival in the expert hands of our team.
Wait for confirmation and completion of the restoration
Wait for confirmation and completion of the restoration
Our team receives your bag at The Restory’s facility in Italy, where it undergoes a meticulous inspection. Once the restoration work has been confirmed, the process begins. Expert hands—deeply familiar with the materials, craftsmanship, and heritage of luxury bags—bring your piece back to its original splendour.
Receive your restored bag
Receive your restored bag
A final email will let you know when the restoration is complete: your bag is ready to begin its next chapter. Carefully packaged and protected, it makes its way back to you through a tracked shipping service, allowing you to follow its journey.